* Angelic Pretty USA expressly reserve the right to refuse service to anyone. This document serves to declare user site usage policies, intellectual property ownership, and reservation order guidelines. For general shopping policies including shipments methods, cancellations / returns , and billing policies, please visit our Shipping & Returns section for details section.
Orders with mismatched credit card, shipping, or billing information.
To ensure security, and maintain flexibility for our customers. Orders with mismatched credit card information, names, shipping and billing addresses will require verification of identity. You will be required to email or fax us unaltered copies of the following credentials: * Credit card used to place the order, front and back. * A valid Government issued picture ID such as Driver's License, State ID, Passport, or Military ID. (Sorry, school IDs will not be accepted) * A utility bill, bank statement, pay stub, or lease/rental agreement, with matching address. * Credit card statement work the best as it will contain both your billing/residential address, and the last 4 digit of the card used for the purchase. Sorry, we cannot accept a wireless/cellular service statement as proof of residency. If you are emailing us the above requirements, they must be saved as a PDF in a Zip, Rar, or 7Z archive format. Orders which does not complete the verification process will be canceled after 30 days, and your account may be suspended form further purchases. Please note that we have no control over your email provider may preventing mail from reaching you for this verification process. It is your responsibility to ensure our email reach your mailbox by white listing our domain name, or check your order status requirement by logging into our system, and viewing the order status.
Timely communications
Prompt service and communication is our proud standard of service. There are times certain circumstances which we must communicate via e-mail or phone calls in order to fulfill an order, such as an address or an identity validation. Customers must respond to our inquiries within 30 days after an order status update. Email notification are automated, but status should be checked by logging into our system. As there maybe times that our email might be blocked by our customers spam filters. In the event of 30 days limit elapse, the order will be canceled, and a restocking fee will be charged. See order cancelation section below for further details.
Exclusive prints accessories restrictions
Our customers expressed that it had became increasingly difficult to acquire exclusive print accessories as a complete set. This restriction was created to allow our primary customers to have the first, and the fullest selection possible to the complete line. This policy is strictly enforced. Please read our shippings and returns page for details of our policy enforcement regarding this.
Restrictions of accessories-only purchases will typically be lifted as the next exclusive print release becomes available.
Special Orders
If you would like an item that is listed in the primary Angelic Pretty Japan website but is not listed in our store, we can place a special order if the item if it is still available. The rules for special orders are the following:
* $150 Minimum merchandise purchase are required for all Special orders.
* Special order services does not only apply sales, and exclusive regional store items.
* 50% non-refundable deposit required (charged after stock is confirmed and reserved)
* No cancellation, so make sure you're absolutely sure before you commit.
* Patience, due to the nature of special orders.
Once you're ready, create an account, and email us with the following information:
1) Your name
2) Name of the item
3) Your day time contact phone number. Please note, we will need this information to validate your request. Our official supportable languages are English and Japanese.
4) Color selection and size if applicable
5) Quantity
7) Product number
8) URL of your the item.
Repeat step 4 - 6 for additional items.
We will then create a special item for you to check out with as a deposit.
Failure of completing the checkout within 48hrs of notification constitute a forfeit / cancellation of the order. Penalty enforcements will be enforced as described in the section below.
Remember, exclusive prints are not eligible, current collections only.
Reservations
* We often get a email inquring if we will stock an upcoming print, or one that have recenly been released in Japan. The answer is yes, we do and we will carry every single current and upcoming exclusive print collections. Please follow our press release in our news section or our blogs for details of each release.
* Requests are only accepted between designated times only. Requests made outside of specified time will not be accepted or acknowledged. Sorry, we do not accept hold requests.
* Reservations and special orders are made as a courtesy service, it does not guarantee acquisition of products.
* Forfeiting or canceling an established order will result a suspension of all transaction privileges, included services, and all events provided by subsidiary companies of Angelic Pretty USA and Saxony Company.
* Deposits are required for all special orders, and deposits are non-refundable except in the event when we are unable to acquire the items ordered via the special order or the reservation system.
* Special orders and reservations must be paid by the same person, and are not transferable.
eg: We cannot change the ship to name and address once your order has been placed.
* Staff and family members of Saxony Company and subsidiaries are not eligible for reservation services.
